CHARLOTTE FRYER INC. — PRIVACY POLICY

Effective Date: Jan, 2010

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Charlotte Fryer Inc. (“Company”) is committed to protecting the privacy and personal information of our clients, visitors, and users. This Privacy Policy explains how we collect, use, store, protect, and share information across our website, communication platforms, scheduling tools, and SMS messaging services.

By using our services or communicating with us (including by phone, SMS, email, or through our website), you agree to the terms of this Privacy Policy.

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1. INFORMATION WE COLLECT

We may collect the following categories of personal information:

1.1 Personal Identifying Information

• Name

• Email address

• Phone number

• Mailing address

• Emergency contact (if provided by the client)

1.2 Communication Information

• SMS/text messages

• Voicemails

• Call logs

• Emails

• Messages sent through booking platforms (e.g., Calendly, HoneyBook, Schedulicity)

1.3 Client Record Information

(Shared only with consent or as legally required)

• Intake responses

• Appointment history

• Notes you voluntarily share

• Scheduling preferences

1.4 Technical Information (Website)

• IP address

• Browser type

• Device information

• Cookies and usage analytics

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2. HOW WE USE PERSONAL INFORMATION

We use the information you provide for the following purposes:

• To schedule appointments, sessions, and client programs

• To communicate via SMS, phone, or email

• To send confirmations, reminders, and updates

• To respond to client inquiries and support needs

• To manage internal operations and recordkeeping

• To improve our website, services, and communication systems

• To maintain safety, compliance, and business continuity

We do not sell or share personal information with third parties for marketing.

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3. SMS/TEXT MESSAGING DISCLOSURE (Required by Carriers)

By providing your mobile number, you consent to receive SMS/text messages from Charlotte Fryer Inc. for purposes including:

• Scheduling

• Appointment confirmations

• Follow-up communication

• Support messages

• Billing reminders

• Program updates

SMS consent is not shared with any third parties or affiliates.
This is required by US carriers and The Campaign Registry.

You may opt out of SMS messages at any time by replying “STOP.”

Standard message and data rates may apply.

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4. HOW WE SHARE PERSONAL INFORMATION

We may share your information only with the following:

4.1 Service Providers

Trusted providers who perform functions on our behalf, such as:

• Phone and communication systems (e.g., RingCentral)

• Scheduling tools

• Email services

• Cloud storage providers

These providers are contractually obligated to protect your data.

4.2 Legal Requirements

We may disclose information when required by law, subpoena, or to protect someone’s safety in an emergency.

4.3 With Your Consent

We may share information with third parties only when explicitly requested or authorized by you.

We never sell or license your information to advertisers.

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5. DATA STORAGE AND SECURITY

We implement industry-standard safeguards to protect your information, including encryption, password protection, secure networks, and restricted access protocols.

However, no system is 100% secure, and we cannot guarantee absolute protection of electronically stored or transmitted data.

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6. YOUR RIGHTS

Depending on your location, you may have rights including:

• Access to your personal information

• Correction of inaccurate information

• Deletion of personal information (except where required for records)

• Withdrawal of SMS or communication consent

• Requesting a copy of your data

To exercise these rights, email:
Bookings@charlottefryer.com

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7. RETENTION OF INFORMATION

We retain client records and communication data only as long as necessary to:

• Provide services

• Meet legal obligations

• Maintain continuity for ongoing client programs

You may request deletion where appropriate.

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8. THIRD-PARTY LINKS

Our website or messages may contain links to external sites.
We are not responsible for the privacy practices or content of those platforms.

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9. CHILDREN’S PRIVACY

Our services are not intended for individuals under 13 without parental consent.
We do not knowingly collect data from children.

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10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.
All changes will be posted on this page with an updated effective date.

Continued use of our services constitutes acceptance of any revisions.

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11. CONTACT INFORMATION

For questions about this Privacy Policy or data practices, please contact us at:

Charlotte Fryer Inc.
Email: Bookings@charlottefryer.com
Phone: 949- 309-3727​